| Understanding
Telework—An Online Course for Employees |
| Course Title: |
Understanding Telework–An Online Course for Employees |
| Course Number: |
Non-Credit/Certificate Course |
| Course Description: |
We welcome you to this online course, designed to help you master the essentials of telework.
Telework is a wonderful tool, partly because it can make you more productive
and your job more enjoyable, and partly because it is usually pretty easy to understand and use.
The course is the result of a partnership between Washington State University and The Telework Collaborative, a multi-state coalition of telework training experts. We have designed this course to ensure that telework works for you. It will:
- help ensure a successful telework experience
- prepare you for the unexpected while
teleworking
- improve your communication skills
- improve your time-management skills
- improve your on-the-job performance
- improve your career options
- increase your job satisfaction
- improve work-family relationships
- reduce your commuting costs and stress
- improve your overall quality of life
|
| Primary Instructor Information |
Name: | David Fleming |
Office Location: | California |
Biography: | David Fleming is recognized as a pioneer of the telework - telecommuting work option by his peers, by the American Management Association, and in CIO Magazine for Chief Information Officers. In September 2001, he was inducted as the fourth member into the International Telework Association and Council (ITAC) Hall of Fame. He served as the Telework Program Consultant for the State of California, working with an array of state agencies in adapting and monitoring telework programs unique to individual cultures of each organization. Between 1992-1995 he managed the planning and development of 12 multi-employer neighborhood telecenters, a research project conducted at the University of California, Davis. From 1984-1992 he directed the planning and execution of the State of California telecommuting pilot program, resulting in 1990 legislation formally establishing the telecommute work option in California government and the "Innovations Award" from the Council of State Governments. He served as a founder and director of ITAC.
|
| Secondary Instructor Information |
| Name: |
John Corbett |
| Office Location: |
Arizona |
| Biography: |
John has served as Telework Programs Administrator for the State of Arizona
for the past fifteen years. John took the State lead in designing the State of
Arizona/AT&T Telecommuting Pilot, a joint public/private demonstration of
the viability of telework for Arizona's employers. After the pilot, John
developed the telework program implementation handbooks and training materials
to facilitate the implementation of telework Statewide. Today, the State of
Arizona Telework Program has been successfully implemented in one hundred
agencies and includes over 3,400 active teleworkers. The State of Arizona
Telework Program has received several dozen local and national awards for
innovation and replicability and serves as a model for other employers. John has
actively promoted telework in Arizona, across the nation and overseas by
assisting hundreds of organizations to implement telework programs. John is
co-founder and past-president of the Arizona Telework Advisory Council (AZTAC),
a non-profit organization to promote telework among Arizona employers.
|
| Learning Objectives |
| Objectives: |
At the end of this course you will be able to:
- Provide an overview of telework
- Learn about why and what telework is and is not
- Build a personal foundation for a successful telework experience
- Learn what and how to address your manager's concerns
- Appreciate the dynamics of communication as an effective teleworker
- Create mutual criteria for determining successful job performance
- Plan and prepare your home office to manage risks
- Prepare your plan and arrangements to telework
|
| Required Reading |
| Required Reading: |
Getting Connected: A Telework Guide to Help Link the Home to the
Office, Prepared By: Regional Public Transportation Authority, Phoenix, AZ
85003, Available in Course Space
|
| Course Outline |
| Description: |
This section provides a brief outline of the course. The following table
provides an outline of the course topics and requirements by lesson. It also
provides a recommended schedule.
Non-Credit/Certificate Course
Open-Enrollment
Lesson 1
Introduction
(Recommended
Schedule: Week 1)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clip
- Complete Lesson 1 Assignment: Your Expectations
Lesson 2
What is Telework?
(Recommended
Schedule: Weeks 2–3)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 6 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 2 Assignment: Lesson 2 Summary
Lesson 3
About You
(Recommended
Schedule: Week 4)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 4 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 3 Assignment: Your Telework
Arrangement
Lesson 4
About Your Employer
(Recommended
Schedule: Weeks 5–6)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 6 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 4 Assignment: Lesson 4 Summary
Lesson 5
Telework & Communication
(Recommended
Schedule: Weeks 7)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 3 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 5 Assignment: Telework
Communication Plan
Lesson 6
Performance
(Recommended
Schedule: Week 8)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 2 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 6 Assignment: Prepare a Weekly
or Monthly Telework Plan
Lesson 7
Your Telework Office
(Recommended
Schedule: Weeks 9–10)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clips
- Complete the 6 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 7 Assignment: Answer 3 Questions
about Your Home Office
Lesson 8
Mastering Telework: Putting your Telework Plan Into Action
(Recommended
Schedule: Weeks 11–12)
What You Have to Do:
- Review the lesson overview and the lesson objectives
- Read the online material
- Watch the video clip
- Complete the 2 exercises
- Review the extra materials provided (pdf documents)
- Review the external web resource links
- Complete Lesson 8 Assignment: Creating Your
Draft Telework Plan
Closing Comments
(Recommended
Schedule: Week 12)
What You Have to Do:
- Present your plan to your employer
- Complete Course Evaluation
|
|
| Guidelines |
| Introduction: |
Throughout the course, your encouraged to journal your activities, collect
information and policies (i.e., print lessons or outside resources) that might
apply to your situation and environment. Each Lesson will walk you through some
history. Background and reference materials will assist you in completing the
exercises (self-study) and assignments (submitted to the instructor for
personalized feedback). If you have any questions, please use the Internal
E-Mail tool, located to the left of your screen, to send a message to the
instructor for clarification.
|
| Grading |
| Requirements: |
Each assignment will be evaluated on a pass/fail criteria.
| Grade |
Level |
| Pass |
Satisfactory |
| Fail |
Unsatisfactory |
|
| Submitting and Resubmitting Assignments |
| Guidelines: |
Each assignment will be judged on a satisfactory/unsatisfactory basis.
Should the assignment not meet the minimum requirements, or a satisfactory
level, it will be returned to you by your instructor. The instructor may provide
additional instructions and notes for you to follow to help you complete your
assignment. Once the assignment is completed you will be required to resubmit it
until it is of acceptable quality.
|
| Assignments |
| Description: |
At the end of each lesson, you will find an assignment. This is an
opportunity for you to take the knowledge you've learned, by doing the
exercises/activities, and apply it to your own situation. The assignment is to
be submitted to the instructor using the "Assignment Drop Box." |
| Instructions: |
Follow the instructions provided in the course space for assignment
guidelines and for submitting assignments.
|
| Non-Credit/Certificate Extension Policy |
| Policy: |
You are allowed three months to complete the course. However, should you
need more time, you will be granted one two-month extension with payment of a
$25 extension fee.
|
| Cancellation Requests |
| |
Send written, e-mail, or FAX cancellation requests to WSU Conferences and
Professional Programs at the address or number listed below.
Contact Us:
Conferences and Professional
Programs
PO Box 645222
Pullman, WA, 99164-5222
USA
509-335-3530
wsuconf@wsu.edu
Refunds are based on (1) your
start date (the date you are made a member of the online course space), and (2)
when your cancellation request is received:
Full refunds are granted if
your cancellation request is received in writing within seven calendar days of
your start date. Cancellations received six to 15 calendar days after your start
date are subject to a $75 processing fee; you will receive a refund of your
registration fees minus the $75 processing fee. No refunds are given for
cancellations received more than 15 calendar days after your start date.
|
